Shipping policy

At Bakersfield DTF, we work hard to get your DTF and UV DTF orders processed and shipped as quickly and safely as possible. Please read the information below to understand how our shipping works.

1. Processing Time

Standard processing time is [2–5 business days] after payment is received and artwork is approved.
Large or high-volume orders may require additional time. If that’s the case, we’ll contact you with an updated timeline.
Orders are not processed on weekends or public holidays.

Processing time is separate from shipping/transit time.

2. Shipping Methods & Carriers

We primarily ship via [USPS / UPS / FedEx] (update based on what you actually use).

Standard Shipping: Typically [3–7 business days] within the continental U.S.
Expedited Shipping (if available): Typically [1–3 business days] after dispatch.
Shipping options and costs are calculated at checkout based on your location, order weight, and service selected.

3. Shipping Areas

We currently ship to addresses within the United States.
We do not ship to P.O. Boxes or APO/FPO/DPO addresses for certain carriers and services. If there is an issue with your address, we’ll contact you before shipping.

If you offer international shipping, add a section like:
“International shipping is available to [list countries]. Customs fees, duties, and taxes are the responsibility of the customer.”

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
It may take up to 24–48 hours for tracking information to update in the carrier’s system.
If you haven’t received tracking after your order status shows “Shipped,” please contact us at [your email].

5. Shipping Delays

While we do our best to meet estimated delivery times, delays can happen due to:

Carrier delays
Weather conditions
Holidays and peak seasons
Incorrect or incomplete shipping information

Bakersfield DTF is not responsible for delays once the package has been handed over to the carrier, but we’ll be happy to help you follow up with them.

6. Lost or Damaged Packages

Damaged Packages

If your package arrives damaged:

Take clear photos of the outer packaging, shipping label, and damaged items.
Contact us at [your email] within 48 hours of delivery with your order number and photos.
We’ll review the case and work with you on a replacement or solution.

Lost Packages

If tracking shows “Delivered” but you did not receive your package:

Verify the shipping address on your order confirmation.
Check with household members, neighbors, or your building management.
Contact the carrier directly with your tracking number.

If you still can’t locate the package after these steps, reach out to us at [your email] and we’ll assist where possible. Please note that we are not liable for packages marked as delivered by the carrier.

7. Incorrect Shipping Information

Please make sure your shipping address is accurate at checkout.

If you notice an error, contact us immediately at [your email] with your order number and correct address.
If the order has not been shipped, we will update the address.
If the order has already shipped, we may not be able to change it. Any re-shipment due to an incorrect or incomplete address may be billed to the customer.

8. Local Pickup (If Offered)

If Local Pickup is available and selected at checkout:

You will receive an email when your order is ready for pickup.
Pickup location: [Full address in Bakersfield, CA]
Pickup hours: [Days & times]

Please bring your order confirmation and a valid ID when picking up.

9. Split Shipments

In some cases, your order may be shipped in multiple packages (for example, large orders or mixed products). You will receive tracking information for each shipment, if applicable.